← Back to home

Privacy Policy

Last updated: June 17, 2026

This Privacy Notice explains how john Lloyd ("we", "us", "our"), operating HonestQuote AI (the "Service"), collects, uses, and protects your personal data. john Lloyd is the data controller responsible for your personal data.

1. Personal data we collect

  • Account data — your email address and login credentials.
  • Content you upload — repair estimates and related images you submit for an audit.
  • Usage and telemetry — interactions with the Service, audit history, and feature usage.
  • Technical data — device identifiers, browser type, and IP address.
  • Support communications — messages you send to us.

2. How we use your data

  • To create and manage your account (performance of a contract).
  • To provide the audit service and deliver your reports (performance of a contract).
  • To prevent fraud and keep the Service secure (legitimate interests).
  • To improve and develop the Service (legitimate interests).
  • To provide customer support (performance of a contract / legitimate interests).

Payment-related data is collected and processed directly by Paddle, our Merchant of Record, under their own privacy terms.

3. How we share your data

  • Service providers / subprocessors — hosting, database, AI processing, and analytics providers that help us run the Service.
  • Merchant of Record (Paddle) — for the sale of our products, payment processing, tax compliance, and invoicing.
  • Professional advisers — legal and accounting advisers where necessary.
  • Authorities — where required by law.

4. International transfers

Where data is transferred outside your jurisdiction, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions.

5. Data retention

We retain personal data only as long as necessary for the purposes described above, after which it is deleted or anonymised.

6. Your rights

Depending on your location, you may have the right to access, rectify, erase, restrict, or port your personal data, to object to certain processing, and to withdraw consent. You may also lodge a complaint with your local supervisory authority. To exercise these rights, contact us using the details below; we aim to respond within one month.

7. Security

We use appropriate technical and organisational measures, including encryption in transit and access controls, to protect your personal data.

8. Cookies

We use essential cookies required to operate the Service and may use analytics cookies to understand usage. You can manage cookie preferences through your browser settings.

9. Contact

For any privacy questions or to exercise your rights, contact john Lloyd at the support email listed within the Service.